Higgins Ranch KinderCare at 15928 Los Serranos Country Club Drive, Chino Hills, California.

THIS STAFF GIVES KINDERCARE A BAD NAME!! BEWARE!
To prevent from being long winded I will create a list. (9 year old daughter, registered in before and after school transportation and tutoring.)
1. My child was left at school for 3 hours without being picked up. When I called to figure out why I wasn't informed she wasn't in their care, the Director told me it was not their responsibility to inform me of her whereabouts…... I CAN NOT MAKE THIS UP! I later found my child on the school grounds alone. (Keep in mind I was paying $175 weekly for transportation).
2. Her homework was never complete. No homework assistance is given to school-age kids. I know they sell this "homework help time" It's a lie. The "teachers" job for school-age kids is simply to let them play outside, and keep them busy with their individual electronic devices.
3. It smells like urine. As soon as you enter the 2nd door where the children are kept, you can smell dirty diapers that have not been properly disposed. The first time I smelled it, I understood because there could have been an unexpected accident with a toddler etc. But it was EVERYDAY. (Really gross)
4. Lastly Jennifer and Jessica are the rudest individuals I have ever encountered in childcare. They should not be working there. Emily tried numerous times to fix their lack of professionalism. I have no qualms with Emily, she was never rude to me. Jennifer spoke to me in a aggressive and demeaning tone when I was trying to locate my child. I have no choice to believe it was racially charged. She is extremely chummy with children and parents who look like her, but I noticed her conversations and attitude when speaking to individuals of color.... It is unacceptable. My child was left, anything could have happened, and neither Jennifer nor Jessica cared at all. DO NOT SEND YOUR CHILDREN HERE.